40+ Other Professionals
Legion of designers, developers, copywriters + support officers
Induction
Welcome to your Support Induction! We are happy you're here
Meet the Support team
Holly Coulston
Support and Relationship Manager
Carroll Gubalane
Head of Support
Noelyn Alabado
Ninja Support Officer
Lanie Aguila
Support Officer
Jo-ana Iva Centino
Support Officer
Tammy Tanner
Resources Manager
Leo Molas
Lead Technical Manager
Lael Batoon
Digital Strategist
SSL Certificate
SSL/TLS certificates enable visitors to connect to your site with HTTPS, a secure protocol for exchanging information on the Internet. An SSL certificate will add a layer of secure encryption to your website, so any information transferred by your website is encrypted. WPEngine, 2020
Daily Backups
We create daily backups of your site to help protect your data. Both automated and manual backups can be made and the system will also create a backup after a restore, copy or deploy is initiated via the WP Engine User Portal. WPEngine, 2020
Scheduled Monthly Updates
Ongoing support is provided by our development team by running monthly scheduled updates for the site's WordPress core and all it's plugins. This is completed to ensure the safety of your data and will help reduce the risk of virus injections.
Once a month
Based on your Google Analytics
Please provide access to [email protected]
Set up Goal Tracking
WHP
support
support
WCP
support
support
WCP +
support
support
WCP Pro
support
support
WHP
support
support
whp Our hosting only solution. Additional tasks will be quoted at $170/ph + GST
Premium Hosting
WordPress Core + Plugin Updates
Backups & Security
Reporting
Proactive Check In’s
Membership Support
E-Commerce Support
whp Our hosting only solution
1 hr Additional Support
Premium Hosting
WordPress Core + Plugin Updates
Backups & Security
Reporting
Proactive Check In’s
Membership Support
E-Commerce Support
WCP
support
support
wcp
1 hr Additional SupportAdditional tasks will be quoted at $170/ph + GST
Premium Hosting
WordPress Core + Plugin Updates
Backups & Security
Reporting
Proactive Check In’s
Membership Support
E-Commerce Support
whp Our hosting only solution
1 hr Additional Support
Premium Hosting
WordPress Core + Plugin Updates
Backups & Security
Reporting
Proactive Check In’s
Membership Support
E-Commerce Support
WCP +
support
support
wcp+
4 hrs Additional SupportAdditional tasks will be quoted at $170/ph + GST
Premium Hosting
WordPress Core + Plugin Updates
Backups & Security
Reporting
Proactive Check In’s
Membership Support
E-Commerce Support
whp Our hosting only solution
1 hr Additional Support
Premium Hosting
WordPress Core + Plugin Updates
Backups & Security
Reporting
Proactive Check In’s
Membership Support
E-Commerce Support
WCP Pro
support
support
wcp pro
Up to 10 hrs of Additional SupportAdditional tasks will be quoted at $170/ph + GST
Premium Hosting
WordPress Core + Plugin Updates
Backups & Security
Reporting
Proactive Check In’s
Membership Support
E-Commerce Support
whp Our hosting only solution
1 hr Additional Support
Premium Hosting
WordPress Core + Plugin Updates
Backups & Security
Reporting
Proactive Check In’s
Membership Support
E-Commerce Support
Support hours Monday to Friday 9am to 5pm (AEST)
24 hr first response time
Here at Five by Five we are:
Experienced (16 + years/ 1000's delivered)
Open & accessible (we like to talk a lot!)
Always focused on getting you the best results
Working on our mind reading skills but haven’t mastered this yet
Always looking for ways to improve
Obsessed with implementing best practice
Our Co-pilot approach
Collaborative
Yes
Outcomes Driven
Yes
Fast
Yes
Drawing on each others strength
Yes
A positive experience
Yes
Side by side every step of the way
Yes
Five by Five acknowledges the Traditional Custodians of this land. We pay respect to their Elders past, present and emerging for their wisdom, teaching and cultural knowledge and extend that respect to other Aboriginal and Torres Strait Islander peoples.
Five by Five are based on the Gold Coast and provide great looking high performing websites for businesses Australia wide including Brisbane, Sydney, Melbourne, Adelaide, Canberra, Perth – all regions and cities of Australia.
