Five by Five

Support Induction

Meet the Support team

Carla Schesser

CEO

Tammy

Tammy Tanner

Head of Support

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Celine Battendier

Client Support Manager

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Leo Molas

Technical Support Officer

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Noelyn Alabado

Senior Support Officer

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Carroll Gubalane

Senior Support Officer

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Tammy Tanner

Head of Support

Carla Schesser

CEO & Internal Team Support

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Lael Batoon

Admin & Customer Success

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Leo Molas

Admin & Customer Success

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Noelyn Alabado

Admin & Customer Success

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Carroll Gubalane

Admin & Customer Success

Hosting

Wpengine@2x
Google Cloud Platform Logo.wine@2x

Security

SSL Certificate

SSL/TLS certificates enable visitors to connect to your site with HTTPS, a secure protocol for exchanging information on the Internet. An SSL certificate will add a layer of secure encryption to your website, so any information transferred by your website is encrypted. WPEngine, 2020

Scheduled Monthly Updates & Daily Backups

Daily Backups
We create daily backups of your site to help protect your data. Both automated and manual backups can be made and the system will also create a backup after a restore, copy or deploy is initiated via the WP Engine User Portal. WPEngine, 2020
Scheduled Monthly Updates
Ongoing support is provided by our development team by running monthly scheduled updates for the site's WordPress core and all it's plugins. This is completed to ensure the safety of your data and will help reduce the risk of virus injections.

Reporting

Once a month
Please provide access to analytics5@5x5.com.au
Based on your Google Analytics
Set up Goal Tracking

Support Package Options

Housekeeping

Support hours Monday to Friday 9am to 5pm (AEST)
24 hr first response time

About Five by Five

Here at Five by Five we are:

Experienced (16 + years/ 1000's delivered) Open & accessible (we like to talk a lot!) Always focused on getting you the best results
Working on our mind reading skills but haven’t mastered this yet Always looking for ways to improve Obsessed with implementing best practice

Co-pilot

Collaborative

Outcomes Driven

Fast

Drawing on each others strength

A positive experience

Side by side every step of the way

Congratulations!

Holly
Holly Turkington
Content Creation Genius

Holly started her career in Television production for Sky Sports in New Zealand, after completing her degree in Television and Journalism. After moving to the sunny Gold Coast 4 years ago, Holly branched out into the world of digital marketing and content creation.

Writing subjects were always Holly’s favourites through school and uni and when she

started working at Five By Five as an SEO copywriter, her Mum said she had “come back
to her roots”. With more than 200 blogs on every subject imaginable under her belt,
Holly is equipped to handle any client content thrown her way!

Holly is a big fan of reality television and our resident Kardashian expert.

Pre-Covid she was a bit of a jetsetter and would catch more than 30 flights a year. Her favourite thing in the world to do is eat, chat, share ideas and most of all, laugh!

Register

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