Reviews on Google My Business and How This Can Drive Local Search

Blog24 | 07 | 2017

Google My Business (formerly Google Places) is a VERY powerful and underutilised tool.

First of all, let’s define a Google My Business listing.

In our example, if you type in “web designer” depending on where you are geographically located you will get a set of results like this:

Google will typically prioritise the listings based on the relevance, distance to the searcher and finally prominence.

A big part of making your profile prominent is ensuring that it is claimed, verified and fully complete including:

Ensuring the profile is correctly categorised and tagged
The profile is fully complete including:
Your phone number
Photos (updated regularly)
Profile description
Opening Hours

CUSTOMER REVIEWS

But it isn’t enough to just have your profile listed, you need social proof.

Proof that you are a company worthy of doing business with.

This is where customer reviews come in:

The problem with relying on customers to provide positive reviews is it doesn’t often happen! Usually it is the annoyed ones that go out of their way to provide negative reviews. We are not in the business of annoying people off so fortunately this hasn’t happened yet.

Positive reviews usually need a little prompt.

So how can you make it nice and easy for a happy customer to provide a review?

We utilise this tool which generates a really easy link for your happy customers to follow.

Just insert your businesses name & postcode and it will generate a unique link.

This link will look something like this.

Once we finish a project, we just send a simple email such as:

Dear Joe,

It has been an absolute pleasure to work with you on XYZ project. I hope you are very happy with your brand new website!

Can you spare 2 moments and click on the following link to provide your feedback on your experience?

Your feedback and support is most appreciated.

Regards,

5×5 Team

Simple as that!

The great thing is we can reuse these testimonials in our website portfolio and other marketing collateral.

Take the time and the effort to elicit feedback from your customers and Google will love you for it.

Len Costantini

01:34 30 Oct 17

Highly recommend 5x5. We had built a website with another provider that required a specific functionality that we wanted. After 6 months, the website didn't function properly and we were left with an issue that couldn't be fixed. We then turned to 5x5. Using their Word Press skills they created a new site with the functionality we needed which has continued to work with no issues. With very professional services from go to wo in the design process, I have no hesitation in recommending their services.

Toby Jenkins

10:13 02 Nov 17

Having run my own web design agency in the past, Jon and his team at Five by Five are one of the only agencies that I refer work to now when I am advising my consulting clients. They have a very thorough process and Jon and his team actually understand the marketing aspect of web design too - driving traffic, SEO (search engine optimisation), website conversion, and ultimately building leads and growing a business. I love working with them and will definitely continue to refer work.

McKays Brisbane

03:38 09 Oct 17

"We have partnered with 5x5 on multiple projects now. They have been consistent, reliable and good communicators. Highly recommend!"

Simon Briggs

06:37 13 Jul 17

We are a new business that needed a high quality website developed without costing the earth. From the outset Jon, Carla and Sam walked us through the process and guided us through every step of the way. They have been incredibly responsive and the support they have provided has been excellent. We're absolutely delighted with the end result and can't recommend the Five by Five team highly enough.

Beau Cummin

10:44 05 Jul 17

We've worked on several projects now with Jon and the team at Five by Five, and the experience gets better each time. We project managed the job and at no stage were we ever to feel like deliverables and time frames weren't being met. Carla was exceptional and extremely easy to deal with, and the team went over and above to ensure the best outcome was reached. I highly recommend Five by Five for all digital needs.

Jay Contor

07:36 30 Nov 17

Aaron and I are the co-directors of Pure Design Concepts, an industry leader in property marketing. We were on the hunt for a great web design company to take our website to a new level, and we came across Jon & the 5x5 crew on Google. Admittedly, we had a bit of natural "buyers resistance" at the start knowing that we had high expectations, but that resistance quickly subsided as it was evident that the 5x5 team's values were similarly aligned to ours (albeit in a completely different industry!).These guys are very progressive - we've started using some software that they use on their clients (us), and we've also even taken some inspiration in the way they speak to their customer.Sam's design eye was impeccable, Carla was the magician who bought it all together and no doubt there were many others behind the scene who contributed to the amazing product that we've been given.Kudos to you Jon, you've bought the right people on board who buy into what you believe, and it was an absolute pleasure to be a part of it :)

Tara James

02:22 21 Dec 17

Thanks 5x5 for partnering with Small & Mighty to deliver our recent project! The team was efficient, knowledgeable and an absolute pleasure with.

Amber Bridge

07:15 26 Feb 18

Jon & Carla made redesigning our website such an easy & enjoyable experience for us. Always providing us with regular clear updates & communication, as well as being super positive and friendly to deal with. Not only that, but our new website looks incredible - couldn't recommend them enough! Thanks guys :)

Managed SEO

06:13 10 Mar 18

As someone who has been in the Web Design Industry for over 10 years I can tell you that Five by Five know their stuff, they have systems designed to ensure that each of their clients has a nice experience and ends up with an amazing product! You wont regret using these guys - I have seen how they do things from an insiders point of view and I was impressed and then dumfounded about how well they had planned the way they deliver on quality. I would rate them 10 stars if I could! Scott Nailon - Managed SEO.

Les Jabbour

09:54 30 Mar 18

Thank you Jon and Carla for creating such a great website. What started off as a dawnting task was made easy by your professional and experienced advice throughout the process.Well done!

Chris Nairn

01:21 06 Apr 18

Jon, Carla and the team at Five by Five produced an amazing website, could not be happier with the end result and would highly recommend them to other entrepreneurs and business owners

Dane Crandon

04:41 27 Apr 18

Five by Five is an amazing company. I am so impressed with their team as they all exceeded my expectations. Carla is so patient and helpful it was a true joy to work with her. Sam did a great job on the design of my site, his work and input was a real asset to the entire project. Thanks guys!

Hitesh Doshi

11:30 28 Apr 18

Very happy with our website that was designed and delivered by Five by Five. Project delivery processes were very impressive! Jon, Carla and the entire team was very helpful throughout the project and accommodated every little request. Highly recommend them for website development for any businesses. :)

Guy M

10:25 06 May 18

If ever there was a guy who I could call a consummate well-knowledged and friendly professional it would be Jon. He’s responsive, reliable and with his industry knowledge really knows his way around web design and optimising your site for SEO. Easy to deal and great communicator. Say what means and means what he says. I would have no problem recommending you to family or friends (as I have 😜). Cheers again.

Catherine Isaacs

08:14 16 May 18

Above and beyond.. the team at 5x5 are dedicated to ensuring you get the outcome that your business deserves when it comes to Web Design and customer service. The website they designed for our company is fantastic and functional. It is a work in progress too which they are always happy to adjust and work on where needed. Would highly recommend this business.

Electric Bubble

00:20 07 Jun 18

We recently had the opportunity to work alongside Jon from Five by Five. It was an absolute pleasure to see the process Jon takes to produce quality work for each client. We would highly recommend his services!

Ingrid Thompson

23:55 20 Jun 18

I met Jon a couple of years ago and was immediately impressed with the way he listens to what people are saying; a rare trait today! The websites he has worked on a stunning and so it was a simple choice when it came to updating my website.Jon has a system for creating websites and he and his team follow the steps. The end result is a stunning website and happy clients.Every step of the way I felt I was in "good hand". The team at Five by Five are professional and they know what they are doing.The original price seemed quite a lot of money to me at the time. These guys are not cheap.Now that my site is complete I know exactly where the value is.A calm team of professionals who respond to every question as if I was their only client. Nothing was too much trouble. Every time I asked about some thing it was responded with positive approach. Carla project manages with a truly caring approach, explaining and helping to understand the tricky bits. Sam's design is where the magic is.When I fell behind one of my deadlines they said "Take care of yourself and we'll get it all back on track as soon as everyone is ready" If you want a professional team to build you a stunning and fully functional website, Jon and the team at Five by Five are for you!Thank you for my new website.

Macushla Collins

02:00 06 Jul 18

I have worked with Jon and the FivebyFive team on many website projects. My experience with FivebyFive has shown their approach to website development balances creative design with a clear and structured process that ultimately results in a product clients feel happy with. Where challenges arise, they have been open to feedback and willing to do what's required to make sure the client's specific needs and objectives are met. I'm happy to recommend FivebyFive to any business owner wants their website to look great and perform well too.

Darren Finkelstein

02:09 09 Jul 18

This is our second site built by FiveByFive together with numerous landing pages. Jon, Carla, Sam and the team and the best in the business. We are always thrilled with the results, they built to budget and deliver on time. It's simply good for our business.

Shaun Attwood

21:00 24 Jul 18

We had a great experience working with 5X5 on our recently completed web design project. Their knowledge and experience in design, web development and project management has resulted in a great end result that truly is a 'great looking, high performing website'! I have already recommended them to others. Thanks again Carla, Sam and Jon for your hard work and attention to detail.

Catie Kerris

00:51 26 Jul 18

5 stars for 5x5 seems quite fitting, though I would give 6 stars if I could! Jon, Carla and the rest of the 5x5 team have made the usually arduous task of creating a new website not just painless, but enjoyable. The whole team is professional and knowledgeable, they have excellent communication skills and were quick to turn around any request we threw at them. They also nailed the design of the new website on the first go, which was nothing short of amazing. Highly recommend these guys for any and all web design needs. I've already recommended them to another client. Thanks 5x5 team for the excellent work!

Grant Rowley

00:36 10 Aug 18

The team at Five by Five have been a pleasure to deal with. Professional, efficient and deadline oriented. 100 percent recommend to any business or individual looking for a complete website solution

Justin Brosnan

05:42 14 Aug 18

Jon and the Five by Five team are truly a one-of-a-kind organisation. Offering amazing communication, great attention to detail, and the rare ability to listen to exactly what you as a client are after and turn it into a reality; I cannot recommend them highly enough! Jon and his team always meet deadlines and their support team/desk provide extremely timely solutions to any and all issues that may arise. Most importantly, the websites that they produce are world-class!

Angela Lynch

03:56 16 Aug 18

Five by Five were a joy to work with. They really know their stuff and made the whole website redesign process seamless. Their care package is fantastic – they’re very responsive. Feedback on our new website has been very positive.

David Thorn

10:59 21 Aug 18

Great engagement from day 1. Five by Five are a highly professional team who ensure that no client moves on from their website design experience disappointed. Very prompt responses to all my requests for action. Delighted with the finished product. Highly complimentary reaction from clients, investors and business contacts about the website too which is great third party validation of Five by Five's work. They have delivered an excellent outcome for the investment made.

Greg Layton

10:51 03 Sep 18

I worked with Five by Five over a couple of months to build a new website for Chief Maker. They were just superb on every level. Never missed a meeting, had the smoothest go-lives every time and communicated with a clarity I've never experienced in tech projects. And the site looked incredible and worked seamlessly. I used to outsource to cheap overseas operators and will never do that again after working with Five by Five.

Charlotte Layton

04:12 17 Sep 18

We had such a great experience working with Jon, Carla, Sam and all the team at Five by Five. The process of redeveloping our website was made easy and efficient. They have such good systems in place that nothing was missed and all the details were covered, without me having to chase anything up. I've worked on previous website projects where it's been full of stress, but this was so different. These guys are brilliant - total pros!

Katherine Barnett

01:01 17 Oct 18

I've used the five by five team on two of my website projects and cannot fault them. Sam is a brilliant designer, Jon really knows his stuff and Carla is an amazing project manager. A highly professional team and I am so pleased with the finished product.

Sophie Hall

04:56 21 Sep 18

The Team at Five By Five are awesome! Their communication is second to none, keeping me informed every step of the process and making updates very promptly. My communication was primarily with Carla who was an absolute delight to work with. Can't recommend Five by Five highly enough!

Janelle Gonzalez

04:19 30 Oct 18

Loved working with 5x5 and really really love our new website. The team are very easy to deal with, nothing was ever a problem. I do like the systems 5x5 use which makes life so much easier on the client side. The post build support has also been fantastic, ensuring everything is working smoothly. Highly recommend!!

Lewis Bulley

03:35 01 Nov 18

Working with the whole team at Five by Five, especially our project manager Carla, was a breeze. Super helpful, full of great ideas and really on the ball. We had a big project which had lots of moving parts and they were on top of everything the whole way through. They were able to advise the best route to go, in both usability and visually on the site, and recommend some great third-party companies to work with on other parts of the project, too. Highly, highly recommend Five by Five.

Sarah Garner

04:39 10 Dec 18

5By5 was incredible to work with, from start to finish the client experience and attention to detail was second to none! Highly recommend them for websites both big and small! Thank you so much

Catherine Brooks

06:47 21 Jan 19

Outstanding service, design and implementation of a complex website. I wouldn't hesitate to recommend 5x5 for a project of any size. Looking forward to working with the team again in the future.

Rachada Tepsatra

06:18 01 Feb 19

This is our one year anniversary of our website and while it's taken us a year (our fault!) to write this review, it says a lot that a year on, we still are so very grateful to 5x5 for helping us bring our website to life. As designers ourselves, we had a clear vision for how we wanted our website to look and behave. After comparing 3 web agencies across the country, it was Jon who won us over by video calling us to introduce himself in person and really listening to our needs. The entire team that we worked with made up of Jon, Carla, Sam are consummate professionals and we loved their super-organised approach and tools to facilitate the process. Thank you for building our design and making it world-class!

Jon Hollenberg

03:29 07 Feb 19

A1+ experience, on the entire website build process. Jon, Carla and the team at 5x5 really listen to your needs and nothing is too much trouble. I can and have recommended 5x5 to friends and family.

Ben Young

07:10 08 Feb 19

Excellent level of service. The design exceeded my expectations. I am very pleased with the end result.

Benchmark Physiotherapy

06:39 05 Mar 19

I worked closely with Carla and the 5by5 team and can say the entire experience was professional and well worth the money spent. Fantastic attention to detail and excellent service. Highly recommend.

Annie Medwin

23:39 05 Mar 19

Such an amazing experience from start to finish, these guys know how to deliver when it comes to customer service and positive experiences. They are well planned out on every aspect of the project and you constantly feel assisted through the whole journey. And to top it of the end product is perfect!

Sarah Follent

00:02 28 Mar 19

Jon and the team at Five by Five are an absolute delight to work with! Five by Five host, assist me in managing and designing a number of our sites for both Brisbane Family Law Centre and Happy Lawyer Happy Life. I find the communication between both Jon and the team clear, helpful and always a pleasure to receive in my busy inbox. Jon knows his stuff!! And, I cannot recommend his services, business relationships and expertise enough. A BIG thank you. SarahDesign and Creative Director @ BFLC and Happy Lawyer Happy Life.

Lisa Hughes

01:46 18 Apr 19

We have just launched our website designed by five by five. The whole process has been super easy and we've been guided along the way by their amazing team. The service has been above and beyond, and the quality of their work is amazing. We're are so excited to be moving onto their support package now, and receiving their help to make our website a stand out in our field.

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