Client Induction

Five by Five Client Introduction

PURPOSE OF TODAY

Meet the Five by Five team
Run through our process and the key milestones
Housekeeping bits and pieces
Any questions you might have

MEET THE FIVE BY FIVE TEAM

These are the lovely faces you'll be dealing with:

Jon Hollenberg - Founder & Owner

Carla Schesser - Project Manager

Jonnah Sta. Ana - Production Manager

Noelyn Alabado - Production Asst.

Sam Horn - Senior Designer

Edwin O'Hara-Close - Junior Designer

Connecting to Dropbox & Assets

DROPBOX

Are all relevant parties connect to the Shared Dropbox folder?
Can everyone access the folder okay?
Has anything been added to the Dropbox yet?

This where all branding assets, photography, imagery and miscellaneous items will live. * When you add anything too the Dropbox please ensure you notify us.

BRANDING AND IMAGERY

Do you have a logo and style guide?
Any photography?
Other marketing material?

Website Structure & Content

SITEMAP

Are you happy with the proposed sitemap presented in the proposal?
Any changes required?

CONTENT

Do you have any content finalised yet?
We will need at least the homepage content finalised prior to us being able to present a proposed homepage
All internal content will be due a couple weeks later

* Feel free to use our Google Doc created for your project OR collate the content locally. ** Please send us a note once the finalised content is provided.

How To Communicate

EMAILS

We use a platform called Help Scout to manage our emails. However, all you need to do is hit "reply" to any of our emails to you.

Did you get our initial emails?
Can you send us a quick reply?
Ignore the weird looking email address

Action Items & Questions

ACTION ITEMS FROM HERE

Are you clear on what items we need from you and by when?
A proposed ETA on a homepage concept will be...
Do you have any questions about the process?

AND THEN IT'S TIME TO...

Google Rating

5.0

Five by Five - Web Design Gold Coast

Len Costantini

01:34 30 Oct 17

Highly recommend 5x5. We had built a website with another provider that required a specific functionality that we wanted. After 6 months, the website didn't function properly and we were left with an issue that couldn't be fixed. We then turned to 5x5. Using their Word Press skills they created a new site with the functionality we needed which has continued to work with no issues. With very professional services from go to wo in the design process, I have no hesitation in recommending their services.read more

Toby Jenkins

10:13 02 Nov 17

Having run my own web design agency in the past, Jon and his team at Five by Five are one of the only agencies that I refer work to now when I am advising my consulting clients. They have a very thorough process and Jon and his team actually understand the marketing aspect of web design too - driving traffic, SEO (search engine optimisation), website conversion, and ultimately building leads and growing a business. I love working with them and will definitely continue to refer work.read more

McKays Brisbane

03:38 09 Oct 17

"We have partnered with 5x5 on multiple projects now. They have been consistent, reliable and good communicators. Highly recommend!"

Simon Briggs

06:37 13 Jul 17

We are a new business that needed a high quality website developed without costing the earth. From the outset Jon, Carla and Sam walked us through the process and guided us through every step of the way. They have been incredibly responsive and the support they have provided has been excellent. We're absolutely delighted with the end result and can't recommend the Five by Five team highly enough.read more

Beau Cummin

10:44 05 Jul 17

We've worked on several projects now with Jon and the team at Five by Five, and the experience gets better each time. We project managed the job and at no stage were we ever to feel like deliverables and time frames weren't being met. Carla was exceptional and extremely easy to deal with, and the team went over and above to ensure the best outcome was reached. I highly recommend Five by Five for all digital needs.read more

Jay Contor

07:36 30 Nov 17

Aaron and I are the co-directors of Pure Design Concepts, an industry leader in property marketing. We were on the hunt for a great web design company to take our website to a new level, and we came across Jon & the 5x5 crew on Google. Admittedly, we had a bit of natural "buyers resistance" at the start knowing that we had high expectations, but that resistance quickly subsided as it was evident that the 5x5 team's values were similarly aligned to ours (albeit in a completely different industry!). These guys are very progressive - we've started using some software that they use on their clients (us), and we've also even taken some inspiration in the way they speak to their customer. Sam's design eye was impeccable, Carla was the magician who bought it all together and no doubt there were many others behind the scene who contributed to the amazing product that we've been given. Kudos to you Jon, you've bought the right people on board who buy into what you believe, and it was an absolute pleasure to be a part of it :)read more

Tara James

02:22 21 Dec 17

Thanks 5x5 for partnering with Small & Mighty to deliver our recent project! The team was efficient, knowledgeable and an absolute pleasure with.

Amber Bridge

07:15 26 Feb 18

Jon & Carla made redesigning our website such an easy & enjoyable experience for us. Always providing us with regular clear updates & communication, as well as being super positive and friendly to deal with. Not only that, but our new website looks incredible - couldn't recommend them enough! Thanks guys :)read more

Managed SEO

06:13 10 Mar 18

As someone who has been in the Web Design Industry for over 10 years I can tell you that Five by Five know their stuff, they have systems designed to ensure that each of their clients has a nice experience and ends up with an amazing product! You wont regret using these guys - I have seen how they do things from an insiders point of view and I was impressed and then dumfounded about how well they had planned the way they deliver on quality. I would rate them 10 stars if I could! Scott Nailon - Managed SEO.read more

Les Jabbour

09:54 30 Mar 18

Thank you Jon and Carla for creating such a great website. What started off as a dawnting task was made easy by your professional and experienced advice throughout the process. Well done!

Chris Nairn

01:21 06 Apr 18

Jon, Carla and the team at Five by Five produced an amazing website, could not be happier with the end result and would highly recommend them to other entrepreneurs and business owners

Dane Crandon

04:41 27 Apr 18

Five by Five is an amazing company. I am so impressed with their team as they all exceeded my expectations. Carla is so patient and helpful it was a true joy to work with her. Sam did a great job on the design of my site, his work and input was a real asset to the entire project. Thanks guys!read more

Hitesh Doshi

11:30 28 Apr 18

Very happy with our website that was designed and delivered by Five by Five. Project delivery processes were very impressive! Jon, Carla and the entire team was very helpful throughout the project and accommodated every little request. Highly recommend them for website development for any businesses. :)read more

Guy M

10:25 06 May 18

If ever there was a guy who I could call a consummate well-knowledged and friendly professional it would be Jon. He’s responsive, reliable and with his industry knowledge really knows his way around web design and optimising your site for SEO. Easy to deal and great communicator. Say what means and means what he says. I would have no problem recommending you to family or friends (as I have 😜). Cheers again.read more

Catherine Isaacs

08:14 16 May 18

Above and beyond.. the team at 5x5 are dedicated to ensuring you get the outcome that your business deserves when it comes to Web Design and customer service. The website they designed for our company is fantastic and functional. It is a work in progress too which they are always happy to adjust and work on where needed. Would highly recommend this business.read more

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Client Induction