Five by Five
Meet the Support team
Carla Schesser
CEO
Tammy Tanner
Head of Support
Celine Battendier
Client Support Manager
Leo Molas
Technical Support Officer
Noelyn Alabado
Senior Support Officer
Carroll Gubalane
Senior Support Officer
Tammy Tanner
Head of Support
Carla Schesser
CEO & Internal Team Support
Lael Batoon
Admin & Customer Success
Leo Molas
Admin & Customer Success
Noelyn Alabado
Admin & Customer Success
Carroll Gubalane
Admin & Customer Success
Hosting
Security
Scheduled Monthly Updates & Daily Backups
Daily Backups
We create daily backups of your site to help protect your data. Both automated and manual backups can be made and the system will also create a backup after a restore, copy or deploy is initiated via the WP Engine User Portal. WPEngine, 2020
We create daily backups of your site to help protect your data. Both automated and manual backups can be made and the system will also create a backup after a restore, copy or deploy is initiated via the WP Engine User Portal. WPEngine, 2020
Scheduled Monthly Updates
Ongoing support is provided by our development team by running monthly scheduled updates for the site's WordPress core and all it's plugins. This is completed to ensure the safety of your data and will help reduce the risk of virus injections.
Ongoing support is provided by our development team by running monthly scheduled updates for the site's WordPress core and all it's plugins. This is completed to ensure the safety of your data and will help reduce the risk of virus injections.
Reporting
Once a month
Please provide access to [email protected]
Based on your Google Analytics
Set up Goal Tracking
Support Package Options
WHP
support
support
WCP
support
support
WCP +
support
support
WCP Pro
support
support
WHP
support
support
whp Our hosting only solution. Additional tasks will be quoted at $170/ph + GST
Premium Hosting
WordPress Core + Plugin Updates
Backups & Security
Reporting
Proactive Check In’s
Membership Support
E-Commerce Support
whp Our hosting only solution
1 hr Additional Support
Premium Hosting
WordPress Core + Plugin Updates
Backups & Security
Reporting
Proactive Check In’s
Membership Support
E-Commerce Support
WCP
support
support
wcp
1 hr Additional SupportAdditional tasks will be quoted at $170/ph + GST
Premium Hosting
WordPress Core + Plugin Updates
Backups & Security
Reporting
Proactive Check In’s
Membership Support
E-Commerce Support
whp Our hosting only solution
1 hr Additional Support
Premium Hosting
WordPress Core + Plugin Updates
Backups & Security
Reporting
Proactive Check In’s
Membership Support
E-Commerce Support
WCP +
support
support
wcp+
4 hrs Additional SupportAdditional tasks will be quoted at $170/ph + GST
Premium Hosting
WordPress Core + Plugin Updates
Backups & Security
Reporting
Proactive Check In’s
Membership Support
E-Commerce Support
whp Our hosting only solution
1 hr Additional Support
Premium Hosting
WordPress Core + Plugin Updates
Backups & Security
Reporting
Proactive Check In’s
Membership Support
E-Commerce Support
WCP Pro
support
support
wcp pro
Up to 10 hrs of Additional SupportAdditional tasks will be quoted at $170/ph + GST
Premium Hosting
WordPress Core + Plugin Updates
Backups & Security
Reporting
Proactive Check In’s
Membership Support
E-Commerce Support
whp Our hosting only solution
1 hr Additional Support
Premium Hosting
WordPress Core + Plugin Updates
Backups & Security
Reporting
Proactive Check In’s
Membership Support
E-Commerce Support
Housekeeping
Please send all emails to: [email protected]
Please send all emails to: [email protected]
Support hours Monday to Friday 9am to 5pm (AEST)
24 hr first response time
About Five by Five
Here at Five by Five we are:
Experienced (16 + years/ 1000's delivered)
Open & accessible (we like to talk a lot!)
Always focused on getting you the best results
Working on our mind reading skills but haven’t mastered this yet
Always looking for ways to improve
Obsessed with implementing best practice
Co-pilot
Collaborative
Outcomes Driven
Fast
Drawing on each others strength
A positive experience
Side by side every step of the way
Congratulations!
Five by Five acknowledges the Traditional Custodians of this land. We pay respect to their Elders past, present and emerging for their wisdom, teaching and cultural knowledge and extend that respect to other Aboriginal and Torres Strait Islander peoples.
Five by Five are based on the Gold Coast and provide great looking high performing websites for businesses Australia wide including Brisbane, Sydney, Melbourne, Adelaide, Canberra, Perth – all regions and cities of Australia.
